Q: How do I place an order?
A: Simply browse our online store, add items to your cart, and follow the checkout process. You’ll receive a confirmation email once your order is placed.
Q: Can I modify or cancel my order after it’s placed?
A: Orders can only be modified or canceled within 2 hours of placement. Please contact us at yitbwvjp@hotmail.com as soon as possible.
📦 Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we ship to most countries. Shipping costs and delivery times vary by location and will be shown at checkout.
Q: How long does shipping take?
A: Most orders are processed within 1–3 business days. Delivery times typically range from 7–15 business days, depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Use it to track your package on the carrier’s website.
🔁 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused, unworn items in original condition. Please see our Refund & Returns Policy for full details.
Q: Can I exchange an item for a different size or color?
A: We do not process direct exchanges. Please return the original item and place a new order.
Q: Do you cover return shipping?
A: Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.
👟 Sizing & Fit
Q: How do I choose the right size?
A: Please refer to our size chart on each product page. If you’re unsure, contact us with your measurements and we’ll assist you.
Q: What if the shoes or jerseys don’t fit?
A: You may return the item in original condition within 14 days and reorder the correct size.
🎽 Customization
Q: Do you offer custom team jerseys?
A: Yes! We offer customized jerseys for clubs, schools, and teams. Contact us at yitbwvjp@hotmail.com to request a quote or bulk order details.
Q: Can I return a custom-printed item?
A: Unfortunately, customized items are non-returnable unless they are defective or incorrect.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and other secure payment options displayed at checkout.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed securely by trusted third-party payment gateways. We do not store your payment data.
📩 Contact & Support
Q: I have more questions — how can I reach you?
A: You can reach our support team anytime at:
📧 Email: yitbwvjp@hotmail.com
📞 Phone: 1-205-680-5950